Your trust matters to Symple Tech Solutions

1. Introduction

This Privacy Policy explains how Symple Tech Solutions LLC (“Symple,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our websites, apps, APIs, and services—including AgentCPQ™. By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

a) Information You Provide

• Account details (name, email, phone number, organization).
• Billing details (payment method, billing address).
• Content you submit (data, prompts, files, configurations, outputs).

b) Information Collected Automatically

• Usage data (logs, clicks, queries, device/browser type).
• Cookies and similar technologies.
• IP address, approximate location, and technical metadata.

c) Information from Third Parties

• Integrations with third-party services (e.g., CRMs, storage).
• Payment processors (payment confirmations).

3. How We Use Information

• Provide and improve the Services.
• Authenticate and secure accounts.
• Process payments and subscriptions.
• Improve features and reliability.
• Prevent fraud and abuse.
• Communicate updates and notices.
• Comply with legal obligations.

4. Customer Content and Outputs

You retain ownership of your content and outputs. We process data to deliver and improve services. A Data Processing Addendum (DPA) is available upon request.

5. Sharing of Information

We do not sell your personal data. We share it only with:

• Vendors and service providers.
• Legal authorities if required.
• Parties in a business transfer.
• With your consent.

6. Data Retention

We retain your data only as needed. You can request deletion at any time (see Section 9).

7. Security

We use reasonable measures to protect your data. However, no system is fully secure. Please protect your own devices and networks.

8. Cookies and Tracking

We use cookies for sessions, analytics, and personalization. You may disable cookies in your browser.

9. Your Rights

• Access and portability of your data.
• Correction of inaccuracies.
• Request deletion.
• Opt-out of certain uses.
• Restrict or object to processing.

To exercise your rights, contact us (Section 12). We may verify your identity before fulfilling your request.

10. International Data Transfers

Data may be processed in the U.S. or other countries. We use safeguards like Standard Contractual Clauses for international transfers.

11. Children’s Privacy

Our Services are not for children under 13 (or 16 in the EU). If we collect data from a child, we will delete it.

12. Contact Us

Symple Tech Solutions LLC
24000 Alicia Pkwy #17-316, Mission Viejo, CA 92691
Email: legal@sympletechsolutions.com

13. Changes to This Policy

We may update this Policy from time to time. Significant changes will be posted on our website or emailed. Continued use means you accept the updated terms.